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PacSun

PacSun Store Details
4,867 customers have rated this store since May 2000

 
4.2
See all ratings
All Ratings
  • 4.2 Selection of products - Types of products available
  • 4.4 Overall look and design of site
  • 3.8 Shipping charges
  • 4.0 Variety of shipping options
  • 4.3 Would shop here again
  • 4.2 Product met expectations
  • 4.2 Overall satisfaction
  • 4.2 Availability of product you wanted
  • 4.3 Clarity of product information
  • 4.4 Charges stated clearly before order submission
  • 4.4 Ease of finding what you are looking for
  • 4.3 On-time delivery - Product arrived when expected
  • 4.3 Order tracking
  • 3.9 Prices relative to other online merchants
  • 4.1 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: PacSun.com is a leading guys and girls apparel retailer for the Generation Y market, with roots in the surf, skate and snowboard youth culture. The sitefeatures an extensive selection of casual, active apparel, footwear and accessories from popular brands like Hurley, Quiksilver, Roxy, Billabong, O'Neill, Etnies, Independent and Dcs.
Contact Information
Physical Address: 3450 East Miraloma Avenue
Anaheim CA 92807
UNITED STATES
Customer Service: Tel: (877) 372-2788
Email: info@pacificsunwear.com
Web site: http://www.pacsun.com/
Features & Services

Ordering Methods
Order phone number: (877) 372-2786
Toll-free order phone number: (877) 372-2786
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: FedEx Next Day
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
72 Reviews TotalReviews 1 - 10 of about 72
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Variety of shipping options
by CHUCK, Saturday, May 19, 2012 1:17 PM
Pacsun sent me a confirmation of the purchase and shortly thereafter a rejection of the order. We are in the 21st century. Credit card transactions are how business is done. It is inconceivable to me that a serious business like Pacsun would refuse my credit card because it is from Costa Rica. The transaction is automatic and requires no futher action. GROW UP
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 1.0 Customer support
  • 3.5 Availability of product you wanted
  • 1.5 Variety of shipping options
  • 5.0 
  • 2.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by mapel, Saturday, May 19, 2012 11:40 AM
I was very upset when you cancelled my order!If you don't receive non US credit cards, then you should block the option to enter a non US credit card!I was really axited to get my items, and then it got cancelled.
I am very disappointed there is no shipping to Israel.It makes my order much more complicated.Further more, you don't receive paypal from non US clients. Why? And if you're already making me pay with my credit card, I would at least expect to be able to split the bill to a few credits.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 
  • 3.0 Clarity of product information
  • 3.0 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 3.0 Overall look and design of site
by patti, Saturday, May 19, 2012 8:54 AM
nice selection
it said on my store receipt that on my on line purchase i would get 10% off my next on line purchase, I signed up, but nothing came through for the discount.
  • 3.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 2.5 Order tracking
  • 3.5 Availability of product you wanted
  • 2.5 
  • 3.0 Shipping charges
  • 3.5 Variety of shipping options
  • 3.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Friday, May 18, 2012 9:00 AM
My item I rec'd was makred XL ON THE TAG ATTCHED but the size in the size the tag actually on the product by the maker is a XS.... plannig on wheringthis weeking that is not happening... completeing furstrated this is the second time you hve messed up on my orders. Last time you forgot products
I was upset because I had to create a account because of my password. then when I tried to re-submit the password it would not go thru. I am over this aspect so now i have 2 accounts.... wht a waste of my time
  • 4.5 Variety of shipping options
  • 5.0 
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
Friday, May 18, 2012 6:27 AM
I don't know what this is about. I didn't place any order with PacSun and I'm very concerned about someone using my email and possibly account. Though apparently the email isn't registered with PacSun.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Kickstand, Friday, May 18, 2012 5:58 AM
Everything was as described and shipping was very fast.
It was very easy to shop at Pacsun.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.0 Prices relative to other online merchants
by Erin, Thursday, May 17, 2012 1:37 PM
I love Pacsun because even though I'm surrounded cornfields I feel like I live on the beach!
I absolutely love this store! Even though i live in the middle of cornfields, Roxy and Billabong let me escape and dream about the beach!
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 4.0 Order tracking
  • 2.5 Availability of product you wanted
  • 3.5 
  • 3.5 Shipping charges
  • 3.5 Variety of shipping options
  • 0.5 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
Wednesday, May 16, 2012 10:44 AM
I called the next day after I ordered online and explained to the girl on the phone that I specifically ordered everything with an additional 30% off at check-out, but I received no additional 30%off. I was very disappointed and the girl didn't give me the discount and said the purchase wasn't on the additional off. I was so upset and that is truly false advertisement. The fact that she is saying that I am lying or didn't see it correctly was even more disappointing. I probably will not order from Pacsun again!
To my understanding, all the items I ordered should have had an additional 30% to my order. But, when my order was done, it didn't have it shown. Right now, I don't even want the items anymore if I can't get that 30% additional off. I feel that is false advertisement. Please do not send the items, if I don't get that discount. Please advise me as to how to cancel the order. Thank you, Leanne
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 3.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 3.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Wednesday, May 16, 2012 6:40 AM
The strybal dress was cheap and did not fit well. The rest of the purchases were great!
The clothes are really nice, but the XS run out very quickly.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 2.5 Availability of product you wanted
  • 2.0 Order tracking
  • 3.5 Customer support
  • 4.5 
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
by zands, Sunday, May 13, 2012 2:37 PM
The clothes were great and they came on time. I love Pacsun online especially because there are so many more options than what is in the store.
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